This Privacy Policy explains how Abbottabad Language Center processes personal data for course inquiries, enrolment, small-group language courses, online lessons, and related website use.
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson participation notes, progress review records, and technical data such as device and browser information when the website or online learning tools are used.
We receive personal data directly from users through contact forms, email, phone, online consultation, and enrolment communications. We also obtain data from scheduled course activity, payment processing records, and basic technical information generated when the website or online platforms are accessed.
We may use essential cookies for site operation, session cookies for form and navigation support, and limited preference or analytics cookies to understand basic site use and improve reliability. We do not rely on cookies to collect more information than is needed for these purposes.
Where cookies or similar technologies are used, users may block, delete, or limit them through browser settings. Some site functions may not work properly if certain cookies are disabled, especially features connected with forms, session handling, or basic site performance.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy, we may ask for enough information to verify the requester before acting on a rights request. We may also decline or limit a request where the law allows us to keep the data, continue processing it, or withhold it for legitimate operational reasons.
We retain personal data for the period needed to manage inquiries, enrolment, course delivery, payment administration, progress review, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate, subject to any retention needed for accounting, tax, or recordkeeping duties.
We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted, and users should review it periodically for the current terms.
We use personal data to respond to course inquiries, assess level and timetable fit, manage enrolment, arrange scheduled group lessons, provide guided practice and progress review, process payments, maintain attendance and course records, operate the website, support online lesson delivery, handle support requests, and meet legal or accounting obligations.
We may share personal data with payment processors, communication tools, website hosting providers, and other operational service providers that support enrolment, scheduling, online lessons, and site maintenance. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, address fraud or security issues, or support the establishment, exercise, or defence of legal claims.
